Privacy

RefyllRx is designed for Ontario operations. Personal health information submitted through an assessment is collected only to coordinate and support professional review and follow-up.

Information we collect

Depending on the features you use, information may include your name, email address, phone number, date of birth, age range, current province, assessment answers, saved drafts, medical history, medicines, allergies, and messages exchanged with the care team. Optional insurance information includes insurer, group and member identifiers, cardholder name, and a card photograph. Your account may also contain linked prescription records, delivery updates, invoice amounts, and payment status. Card payment details are entered with the payment provider, not in assessment forms.

Why we collect it

We use assessment information to organize the request for a regulated healthcare professional, support safe follow-up, and maintain records associated with the request. The website itself does not diagnose a condition or make a treatment decision.

Knowledgeable consent

Before an assessment can be submitted, you are told why the information is being collected and asked to provide consent. You can choose not to submit the form. A healthcare professional must separately confirm your identity and current location before providing virtual care.

Storage and access

Your contact profile, saved drafts and submitted assessments are stored with restricted access. Drafts are saved automatically while you complete the form and when you select Save progress or Continue. Check the saved indicator before leaving. Drafts are not sent for review until you submit. Public visitors cannot read these records. Authorized staff can access submitted assessments for review and follow-up.

Email notifications

Assessment notifications to the team contain only a reference number. Follow-up and status-update emails ask you to sign in and contain no message text, care area, or assessment answers. Your full assessment is stored with restricted access.

Safeguards

RefyllRx uses server-side validation, restricted database permissions, anti-spam controls, transport security, and data-minimization practices intended to reduce unauthorized access, use, disclosure, copying, modification, or loss. Operational safeguards, access controls, audit practices, vendor agreements, retention rules, and breach-response procedures must also be maintained by the organization operating the service.

Access, correction and privacy questions

You may contact info@refyllrx.com to ask about information you submitted or to request access or correction where applicable. Do not send detailed personal health information by ordinary email.

Ontario scope

This website is currently designed for Ontario care pathways. Canadian privacy and health-profession requirements vary by province and territory. Expansion outside Ontario requires a separate jurisdictional review.

Emergencies

Website forms are not monitored for emergencies. Call 911 or seek urgent medical care for severe or rapidly worsening symptoms.