Frequently asked questions

What to expect before, during and after your assessment.

How do I begin?

Choose an assessment, then sign in or create your patient account. Answer the questions about your concern, medical history and medicines. Review your answers before submitting.

Who reviews my assessment?

A doctor will review your submitted assessment and decide on the appropriate next steps. If they have questions or need more information, they will contact you using the details in your account. Keep your contact information up to date.

Can I save my progress?

Yes. Answers save automatically while you work. You can also use Save progress or Continue. Check the saved-progress message before leaving. A saved draft is not sent for review until you submit it.

Where can I see updates?

Sign in to your patient account to see your submitted assessments, their status and secure follow-up conversations. Prescription, delivery and invoice information appears when it is recorded and linked to your account.

Does submitting an assessment guarantee treatment?

No. The doctor may recommend treatment, further questions, an appointment or another service. A prescription is issued only when clinically appropriate.

How are my answers handled?

Your assessment is linked to your account and stored with restricted access. Team notification emails contain only a reference number. Do not send medical details by ordinary email. See our privacy notice.

Can I choose another pharmacy?

Yes. You can choose which pharmacy you use.

Is this an emergency service?

No. Assessments are not monitored for emergencies. Call 911 or seek urgent care for severe or rapidly worsening symptoms.